Privacy Policy – Flaky Bakery

Effective Date: 27/04/2026

At Flaky Bakery (“we”, “our”, “us”), accessible via flakybakery.ca, we respect your privacy and are committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide

When placing an order, contacting us, or interacting through our platforms:

• Full name
• Phone number
• Email address
• Delivery address
• Payment information (processed securely via third-party providers)
• Order details and preferences

b) Automatically Collected Information

When you visit our website:

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate about your order or inquiries
• Provide customer support
• Improve our website and services
• Send promotional messages (only with your consent)
• Manage loyalty programs and rewards (e.g., cashback)

3. Consent

By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Sharing of Information

We do not sell your personal information.

We may share your data with trusted third parties only when necessary, including:

• Payment processors (e.g., Stripe, WooCommerce integrations)
• Delivery services (e.g., Uber Delivery or local couriers)
• IT and hosting providers
• Marketing tools (only if consent is given)

All third parties are required to protect your information.

5. Data Storage and Security

Your information is stored securely using industry-standard measures.

We take reasonable steps to protect your personal data from:

• Unauthorized access
• Disclosure
• Loss or misuse

However, no method of transmission over the Internet is 100% secure.

6. Cookies and Tracking Technologies

We use cookies to:

• Improve user experience
• Analyze website traffic
• Personalize content

You can disable cookies through your browser settings.

7. Retention of Information

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations

8. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Withdraw consent
• Request deletion (where applicable)

To exercise your rights, contact us using the information below.

9. Third-Party Services

Our website may include links or integrations with third-party services (e.g., payment gateways, delivery platforms). These services have their own privacy policies.

We are not responsible for their practices.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Flaky Bakery
📧 Email: orders@flakybakery.ca
📍 Ontario, Canada